Chayce O'Neal

About Me

With over a decade of IT leadership, I specialize in building and scaling corporate technology solutions, particularly within high-growth startup environments. I focus on operationalizing IT functions, designing robust SaaS architectures, and cultivating lean, highly skilled teams of IT generalists. My expertise spans, identity solutions, workplace technology builds, MDM, and governance, all aimed at driving efficient, scalable IT operations.

What I Bring to the Table

• SaaS Guru: I have assisted in implementing or directly overseeing 350+ SaaS platforms, ensuring seamless integration and optimal performance.
• Workplace Technologist: I lead the charge in creating efficient, scalable tech environments from office hardware to network infrastructure and meeting room technology.
• Strategic Decision-Making: I have been part of outstanding corporate technology teams and have had the privilege of solving unique and exciting problems. I collaborate with senior leadership to select the best solutions for diverse team needs.
• Compliance and Security: I've played a key role in preparing companies for a public offering, focusing on SOX compliance, ISO27001 certification, and SOC2 type 2 standards.
• Team Building: I excel at building and leading high-performance teams, always with first-class support experience in mind.

My Journey

My career has taken me from Apple's Genius Bar to leadership roles at Kabbage and Reddit. Along the way, I've honed my skills in:

• Building lean IT Teams that can be scalable from start-up to a large enterprise
• Designing support experiences for both tech and non-tech users
• Implementing workplace technology and business systems architecture
• Ensuring compliance with industry standards (ISO27001, SOC2, SOX)
• Creating and managing identity and governance systems
• Streamlining tech documentation for end-users

Philosophy

I believe in the power of technology to transform businesses and enhance user experiences. My approach combines technical expertise with a keen understanding of business needs, always striving to build scalable, secure, and user-friendly solutions. I believe IT teams should be built on generalists, individuals who are skilled across a corporate tech stack. Think DevOps for SaaS, SaaSOps. A team that can go from an IdP SAML problem to a Zoom network issue all the way to a deploy problem with MDM. I build these types of teams.

Why Bigfoot?

Bigfoot of the internet. I believe everyone should know how their data is being used on the internet, and how to protect themselves and their data. I like to think a Bigfoot is a metaphor for that very thing. Want to dive into how to secure your digital fingerprint on the internet? To start, visit Privacy Guides, then contact me for a coffee chat.

Let's Connect

I'm always open to new challenges and opportunities. Whether you're looking for a consultant, a speaker, or just want to chat about the latest in corporate IT solutions, feel free to reach out via LinkedIn!